• How long is the delivery time for the machine tools I order?

    The delivery time depends on various factors. For standard models in stock, we can usually deliver within 1 - 2 weeks. For customized machine tools, considering the customization process, production time, and international logistics, it may take 6 - 10 weeks. We will keep you informed of the progress at every stage to ensure you can plan your production schedule accordingly.
  • What about the price of your machine tools? Is it competitive in the international market?

    Our machine tool prices are very competitive. We take into account factors like production costs, market trends, and your quantity requirements. By optimizing our production processes and supply chains, we're able to offer high - quality products at reasonable prices. Also, for large - scale orders, we can provide additional discounts.
  • What if there are technical problems with the machine tool during use?

    Our 24/7 standby technicians will respond immediately once you report the problem. We have a remote operation and maintenance service enabled by IoT. Our technicians can first diagnose the problem remotely. If on - site repair is needed, we will arrange for them to go to your location as soon as possible. Also, our large spare parts inventory ensures that the necessary parts can be quickly provided for repair.
  • If I want to customize a machine tool, how long will the customization process take?

    The customization time varies depending on the complexity of your requirements. Generally, after the in - depth requirement communication and model screening, the solution customization usually takes about 1 - 2 weeks. The production with strict quality control may take 4 - 8 weeks. Then, international logistics and customs clearance may take another 1 - 3 weeks, depending on the destination. We will keep you updated on the progress throughout the process.
  • What if the machine tool I need has special requirements and your standard models can't meet them?

    We offer custom - tailored solutions. Our experts will communicate with you in detail about your unique production processes, product specifications, etc. Based on that, we'll screen the most suitable models from our numerous ones and further customize and adjust them to perfectly fit your needs.

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